Higginbotham has been honored as one of the Best Places to Work by Business Insurance and Best Companies to Work for in Texas by Texas Monthly, among other accolades for employment practices. The firm enjoys an employee retention rate that is higher than the industry and state averages—an indicator of our attractive employee culture and competitive employee benefits package and employee ownership opportunities.
COBRA Account Manager, Fort Worth opening
Communicate with clients, carriers and associates regarding status of implementations, website training, open enrollment and renewals; participate in meetings and training for client's staff; maintain knowledge of COBRA laws and communicate changes in regulations and how we are assisting clients to stay in compliance; answer clients' (employee, former employee and dependents) COBRA and State Continuation questions preferably within three business hours; develop a trusting and productive relationship with clients; serve as a single point of contact for clients for all administrative service issues; perform due diligence of necessary data collection to build the COBRA site to clients' specification; collect and disperse premiums; ensure strict compliance with all COBRA and HIPAA requirements. At least three years experience in COBRA required.
Commercial Lines Customer Service Representative, Fort Worth, Lufkin and San Antonio openings
Fulfill client service requests for commercial lines insurance accounts in a pleasant, professional and timely manner; assist in the marketing of new and renewal commercial lines accounts; ensure client satisfaction through checking policies, issuing binders, certificates and endorsements, handling cancelations, providing information, answering questions, performing research and reviewing accounts; work closely with producers to offer additional insurance products to existing and potential customers. Must have two years of experience and a property/casualty insurance license.
Commercial Lines Marketer, Austin and Fort Worth openings
Assist producers with design or independently design insurance programs for clients; assist clients in making appropriate coverage changes; provide technical support to producers; prepare proposals/applications and submit them to insureds and carriers; prepare summaries of insurance schedules and proposals for account reviews.
Employee Benefits Account Coordinator, Houston opening
Obtain clients’ trust by meeting their needs and expectations; maintain a professional relationship with clients and carrier representatives through exceptional customer service; support producers in generating new business and renewing existing business; serve as an advocate for clients and their employees through positive relationships with carriers and continuous education. Entry level position.
Employee Benefits Account Manager, Dallas and San Antonio openings
Serve as the liaison between clients, the firm and producers; manage client service requests; market accounts beginning 120 days prior to renewal by gathering information and submitting it to carriers to obtain proposals; review proposals and prepare for client presentation; calculate clients' premium and payroll deductions and audit billing statements; produce open enrollment materials; conducts open enrollment meetings; assist during carrier transitions; maintain data on agency management system; communicate developments with carriers and new federal/state laws to clients; build relationships with carrier representatives. Life and Health Agent's License required. Two years' experience in employee benefit account management preferred.
IT Support Technician, Level II, Corpus Christi opening
Provide hardware and software support, including troubleshooting, installation, configuration and maintenance of active directory, building and Windows servers, desktops, printers and other technology devices used in the daily operations of the business. Interact directly with other IT department employees and end users and provide customer oriented technical support. In addition to supporting local end users, work with users in other office locations as well as various internal and external groups to support the IT infrastructure and strategies through remote support and/or onsite visits. This position may require travel to remote offices for support or for the conversion of new or acquired offices to Higginbotham infrastructure and software and may also include off-hour scheduling including some weekend work.